Welcome to Metro Health Specialists Hospital! To make your stay here safe and convenient, allow us to inform you of our amenities, policies, and processes to
maximize the benefits of our services. We intend to give you the total health care experience that you deserve.
HOSPITAL ACCOMMODATIONS
AMENITIES IN THE WARD
● Overhead lights, built-in suction, oxygen port, and electrical outlets
● Overbed and side tables
● Air conditioning
● Separate Toilet and Bathrooms
● Individual beds, pillows, and blankets
● Exclusive Wi-Fi connection
● Nurse call system
● Admission kit – includes spoon and fork, measuring cup, toothpaste and toothbrush, small
basin, tissue, soap, slippers, face towel, thermometer, and bag
AMENITIES IN THE SEMI-PRIVATE ROOMS
● Overhead lights, built-in suction, oxygen port, and electrical outlets
● Overbed and side tables
● Dimmer
● Toilet and bathroom
● Individual beds, pillows, and blankets
● Air conditioning
● Exclusive Wi-Fi connection
● Couch
● Nurse Call system
● Admission kit – includes spoon and fork, measuring cup, toothpaste and toothbrush, small
basin, tissue, soap, slippers, face towel, thermometer, and bag
AMENITIES IN THE PRIVATE ROOMS
● Overhead lights, built-in suction, oxygen port, and electrical outlets
● Overbed and side tables
● Dimmer
● Toilet and bathroom
● Individual beds, pillows, and blankets
● Air conditioning
● Exclusive Wi-Fi connection
● Couch
● Nurse Call System
● Television with cable channels
● Cabinet for clothes
● Refrigerator
● Admission kit – includes spoon and fork, measuring cup, toothpaste and toothbrush, smallbasin, tissue, soap, slippers, face towel, thermometer, and bag.
ROOM CLEANING
● Room cleaning is scheduled every morning and afternoon.
● Linens are changed every other day, depending on the patient’s needs. Linens can be
charged more often as per request.
INPATIENTS ADMISSION PROCESS
FOOD DELIVERIES
● Meals are delivered at 5 AM-6 AM for breakfast, 11 AM-12NOON for lunch, and 6 PM-7 PM
for supper. The watcher is allowed to avail of the meals in the hospital’s dietary by informing
the Nurse’s station. Meal ordering and deliveries are allowed from 3 PM – 7 PM.
NURSE CALL SYSTEM
● Each room is provided a nurse call system to ensure immediate and timely communication
between the patient and the health care team. In addition, it protects and prevents the
patient and caregiver from unnecessary exposure to other diseases/illnesses that might be
incurred during the stay
PAYMENT SCHEME
● No deposit shall be required for emergency admission as per Republic Act 10932
● Deposits shall be required for elective procedures or operations
● Daily partial payment amounting to 50% of the current running bill is encouraged to prevent
the accumulation of bills during discharge. Payments are accepted till 4:00 pm daily
● The hospital accepts cash, major credit card, Manager’s cheques, and Fund Transfer
payments
● The hospital does not accept personal cheques for payment
DISCHARGE PROCESS
● To facilitate the discharge process, please prepare the following documents/requirements
● Updated MDR for PhilHealth benefit availment.
● Valid government-issued Identification cards – Senior Citizen card is accepted.
● Valid HMO-issued card or Letter of Authority if member/beneficiary of HMO.
● Valid credit for card payment.
– After settling of bills, 2 clearances shall be issued to the payer. The white form shall be surrendered
to the nurse’s station while the pink form shall be surrendered to the lobby guard upon discharge.
– The following documents shall be provided before the discharge of the patient: Clinical Abstract,
Discharge Summary, Prescriptions of home medications, and Medical Certificate.
– To further improve our services, an online evaluation tool is provided for your honest and accurate
feedback regarding your experience during your stay. We value your opinion
We wish you to have a comfortable stay and a fast recovery. Thank you for choosing Metro Health Specialists Hospital Incorporated.