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Frequently asked questions


  1. Where are you located?

Metrohealth Specialists Hospital is strategically located along diversion road, Barangay Cabid-an, Sorsogon Ciy.  It is situated near City Hall, Bureau of Fire Protection (BFP), Bureau of Internal Revenue (BIR) and TESDA.


  1. What do I need to bring with me to the hospital?

Starting November 22, 2019 with the implementation of the Universal Health Care (UHC) a program of the government to cover the health care needs of every Filipino, everyone is covered of this national insurance program. There will be certain requirements by the Philhealth officer prior to the availment of the services.  The officer in the business will be glad to assist you in close coordination  with the Philhealth CARES officer, a Philhealth employee deployed in Metrohealth Specialists Hospital.


To avail of the Health Maintenance Organization (HMO) benefits, the patient is advised to bring his Identification Card (ID) from the HMO provider and a valid government- issued ID for validation. At times, depending on the HMO, Letter of Authority (LOA) from the provider will be required prior to admission.  For easy facilitation of admission, the card holder is encouraged to coordinate with his/her provider prior to the date of admission.  The hospital also provides dedicated staff for all HMO members to assist them for worry-free admission. Every HMO card holder is encouraged to clarify with the provider the benefits that can be availed by the beneficiary to avoid confusion.


The hospital provides the usual things that a patient might need to make his/her stay comfortable.  These include pillow, blanket, fleece, hot and cold water, bathroom tissue, spoon and fork, measuring glass, thermometer, small basin toothbrush and toothpaste. Thus, bringing of extra pillows, blankets, thermos and the likes are discouraged to help minimize contamination and secure infection control.


  1. How can I find out the schedules of doctors?

This website provides an icon “FIND A DOCTOR” where one can access the names of the doctors including their specialty/ subspecialties and schedules in the Outpatient Department (OPD) for consult.


  1. What services do you offer?

The hospital offers a lot of quality services that will suit almost all your medical needs/requirements. The hospital is equipped with the latest medical machines that will help your physicians to accurately diagnose your disease.  To mention a few, the hospital houses a 32-slice CT scan, xray, mammogram, 2-D echo, 24-hr Holter monitor, ultrasound, EEG-NCV, laboratory which includes blood chemistry, immunohistochemistry, microbiology and blood banking.  Aside from the usual services that a level 2 hospital offers, Metrohealth boasts of specialized units which include – neonatal and adult intensive care units, respiratory unit, pain management unit, endoscopy unit, neurology unit , dental unit hemodialysis unit and physical therapy and rehabilitation unit. There are 2 major operative theaters and 1 minor operative theatre to accommodate surgical procedures. An Outpatient Department (OPD )is created to cater to patients who do not need outright admission but require outright medical attention. Hospital rooms range from ward, semi-private, private, deluxe and suite rooms.


  1. Can visitors/family come with me to the hospital?

Visiting hour is within 9:00 am – 9:00 pm. Only one accompanying person is allowed to stay in the ward and semi-private rooms and 2 persons in single rooms. Only children above 7 yrs old will be allowed to enter the hospital premises.  For special areas like ICU , there is a separate visiting hours for strict compliance.  The internal security makes rounds to all the rooms before 9:00 pm daily to remind the visitors to leave the hospital to give time for the patient to rest and recuperate well.


  1. May I take flowers or gifts to a patient at your hospital?

To facilitate immediate healing of patients, the hospital values good relationships and positive vibes.  Flowers and gifts can bring smiles and gladness to patient. This show of kindness can surely lighten the burden of the patient. For sure, this sign of affection will definitely hasten the recovery of every patient.


  1. Why do I need to have a visitor pass?

Every visitor will be required to present an identification card in exchange for a visitor’s pass upon entrance to the hospital. This is part of the hospital security measure and safety procedure to ensure a peaceful environment to patients, visitors and hospital staff.   The external guard shall return the ID upon surrender of the visitor’s pass.


  1. Where do I call to find out the condition of a patient?

In compliance to the Privacy Act law, medical conditions and status shall be treated highly confidential.  No data or information of a patient shall be relayed to anyone that might pose danger to the security and safety of every patient in the hospital. The attending physicians will be glad to answer all you queries regarding the health status of your patient privately.


  1. Where do I call if I have a question about my hospital bill?

The hospital provides an updated running bill to every patient daily to help facilitate the payment of bills.  Moreso, a kiosk is strategically provided in designated floors  where the relative can access the running bill/balance anytime of the day.  However, some pertinent data will be required to access this service.


  1. Can I get a copy of my medical records for myself?

Upon discharge, the patient shall be provided with a clinical abstract, discharge summary, medical certificate and home instructions.  These medical papers summarize all the pertinent information that transpired during his/her treatment.  There is a medical record section which is open during office hours that will be glad to assist whoever requires additional medical records of a patient.


  1. Can I get my lab results over the phone?

Laboratory results shall be released only to the patient or to a person authorized by the patient only.  Every laboratory result is treated as highly confidential. Relaying of results thru phone is not allowed.


  1. Why should I purchase hospital ID?

The Department of Health (DOH) envisions as integrated medical information management/system. As a response to this call, Metrohealth Specialists Hospital has instituted its own electronic medical system by providing every patient with a unique Hospital Registration Number (HRN). Only one HRN will be assigned to every patient. This ensures that data regarding a particular patient is secured.


  1. What are the HMO’s accredited?

Some of the HMOs that are accredited are as follows: Valucare, MediCard, Kaiser International, Lacson and Lacson

  1. Can I get my lab results through email?

This service will be available in the near future.  There is an ongoing transaction regarding this service.